Frequently Asked Questions
Product & Curriculum Questions
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Short, snappy video lectures followed by short quizzes. Quizzes are scaffolded to test on knowledge and application.
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We recommend co-learning if your child is 9 years and younger. You will learn along the way as well.
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For Primary school courses, twice a week for each subject. Each experience will last for about 30 minutes, each lesson can be repeated in the week for reinforcement (research shows that 6 repetitions is needed for long term memory formation). Frequent, short experiences are better than spaced-out long sessions.
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Yes, all videos which are described in the course will be accessible right from day 1. Now you have something else other than Netflix to binge watch on.
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Yes, we will regularly review the courses and improve them, because we take pride in our work and no, you will not be charged more.
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You may reach out to us at lightboard@citycollege.edu.sg, and we will reach you within three working days. We have completed numerous checks on the quizzes but we might have missed some along the way— kindly highlight to us as well.
Subscription Management
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Upon subscription, a deduction will be made from your credit card via the secured Squarespace + Stripe services.
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Reach out to us at lightboard@citycollege.edu.sg and we will make the changes for you.
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Subscriptions can easily be canceled via your dashboard when you are logged in. Alternatively, contact us at lightboard@citycollege.edu.sg and we can cancel your subscription for you.
Subscriptions canceled mid-month will not be prorated.
Canceling a subscription will remove course access immediately.